Last Updated: May 11, 2025
1. Introduction
SidekickWriter ("we," "our," or "us"), operated by PT Genesis Manna Internasional, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
2. Information We Collect
We collect information that you provide directly to us, including:
- Account information (name, email address, password)
- Profile information (profile picture, biographical information)
- Content you create, upload, or generate using our services
- Payment and billing information
- Communications you send to us
2.1 Merchant of Record data
When you buy a subscription, your payment details are collected by Paddle.com Market Ltd. Paddle acts as independent data controller for billing information. Their privacy policy is available at paddle.com/legal/privacy.
3. Automatically Collected Information
When you access our services, we automatically collect:
- Log data (IP address, browser type, pages visited, time spent)
- Device information (hardware model, operating system)
- Usage information (features used, content generated)
- Cookies and similar technologies
4. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send administrative messages, updates, and security alerts
- Respond to your comments, questions, and requests
- Personalize your experience
- Monitor and analyze usage patterns
- Detect, prevent, and address technical issues
5. GDPR Compliance
For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR):
- Legal basis for processing: We process your data based on your consent, contractual necessity, or our legitimate interests
- Data subject rights: You have the right to access, rectify, delete, restrict processing, data portability, and object to processing
- Data transfers: When we transfer data outside the EEA, we ensure appropriate safeguards are in place
- Data retention: We retain your data only as long as necessary for the purposes outlined in this policy
6. Data Sharing and Disclosure
We may share your information with:
- Service providers who perform services on our behalf
- Business partners with your consent
- Legal authorities when required by law
- In connection with a business transaction (merger, acquisition, sale)
7. Your Choices
You can manage your information and privacy preferences by:
- Updating your account information
- Adjusting your notification settings
- Requesting access to, correction of, or deletion of your data
- Opting out of marketing communications
8. Data Security
We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
8.1 International transfers
Paddle's infrastructure is located in the EU, UK and USA. We rely on Standard Contractual Clauses for any non-EEA transfers.
9. Children's Privacy
Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
11. Contact Us
If you have questions about this Privacy Policy, please contact us at hi@sidekickwriter.com.